Navigare Helpdesk's AI turns incoming email into tickets, suggests the priority and SLA, finds the fix you used last time, keeps an eye on your SLA clock, and drafts the reply and the write-up — always leaving the send and the publish to you.
It reads your data, does the work, and hands you something to approve. It never acts behind your back.
Each of these runs on the real information already in your system. Nothing is made up.
Incoming email lands as a properly formed ticket automatically, through your catch-all inbox and per-client aliases, so nothing sits unlogged in a shared mailbox.
AutomaticIt reads incoming messages for the signs of a data-subject or DSAR request and flags the ones it finds, so a request with a legal clock on it is put in front of a person rather than triaged as an ordinary ticket. It is a classifier, so the flag is a prompt to check, not a guarantee that every request is caught.
AutomaticIt proposes each ticket’s priority, tags and the right SLA with a short reason — always as a suggestion a person applies, never changed automatically behind your back.
AutomaticIt surfaces past resolved tickets that match the one in front of you, so a known fix gets reused instead of re-solved from scratch.
AutomaticIt recomputes first-response and resolution targets across your open tickets and flags each one as breached, at-risk or on-track, with a short summary of the themes driving the risk.
AutomaticIt writes a customer reply grounded in the ticket thread and your relevant knowledge-base articles, ready for an agent to check and send.
Needs your approvalWhen a ticket is resolved it drafts a reusable knowledge-base article from what actually solved it, ready for you to review before it goes live.
Needs your approvalIt shows each client’s contract state, block-hours used versus bought this month, and their open and SLA-breached ticket counts — the health check that used to mean digging through spreadsheets.
AutomaticYou see the SLA breaches coming before a client does, know at a glance which contracts are burning through their hours, and see the messages the classifier has flagged as possible DSAR requests. The AI does the watching and the first draft, so quality of service stops depending on who happens to be on the desk that day.
Every ticket arrives already triaged, with the matching past fix and a drafted reply waiting. They start from a first pass instead of a cold queue, spend their time actually resolving issues, and let the AI turn each fix into an article the next person can find.
The AI reads and drafts on its own. Anything that sends a message, files a return or moves money waits for a person to approve it.
Every answer is grounded in the actual records in your system. It does not invent facts.
A drill now runs on a weekly timer, Sundays: it restores a real database backup into a throwaway database and checks the data is there. One result so far — Friday 24 July 2026, started by hand: 399 tables and about 25,092 rows counted from a 19.2-hour-old backup, in 3.8 seconds, passed. No drill ran before that; from here on every result is published, pass or fail. The drill covers the database — uploaded documents were in no backup until 24 July 2026 and are not drilled yet.
Every AI feature here is included in the Helpdesk & MSP plan — software, hosting, support, a nightly database backup, a daily off-site copy with a separate provider and a weekly restore drill whose result we publish (one so far, run by hand on 24 July 2026: passed). The AI triages and drafts; you approve anything that sends or publishes. Fourteen days free, no card.
AI features are included in your monthly plan — no extra licence, no per-seat fee.
Direct: [email protected] · Navigare Space Ltd · 73 Lent Green Lane, Burnham SL1 7AS · Company No. 11380511