Operational handbook for Navigare Space Partners
Document reference: NS-PP-v1.0 Effective date: [INSERT DATE] Status: Initial public release
A note before the rules: I built Navigare Space because British SMEs deserve software that actually knows their trade — not generic kit pretending to. The same goes for the people who help us reach those businesses.
If you're reading this, you probably already understand what we do and why it matters. The Partner Programme is how we share success with the firms — software houses, IT consultancies, accountants, business advisors, and trusted intermediaries — who introduce us to the customers we'd otherwise never reach.
This document tells you exactly how the programme works. No hidden tiers, no buried clauses, no surprise rate cuts halfway through a year. If anything below doesn't make sense, write to me directly: [email protected].
— Krzysztof
The Partner Programme is open to organisations and individuals who:
(a) Routinely advise British SMEs on business software, infrastructure, or operations — including (but not limited to):
(b) Have an established business (sole trader, limited company, partnership, or LLP) with the legal capacity to enter into a Partner Agreement.
(c) Operate ethically. We expect partners to introduce only prospects whom they genuinely believe will benefit from our services. We do not work with high-pressure sales operations, lead-generation farms, or affiliate brokers.
(d) Are willing to learn what we sell. You don't need to be an Odoo expert — but you should be willing to attend the partner briefing (about 90 minutes) so you understand the offering well enough to make accurate introductions.
We particularly welcome Software House Plan customers to become partners. Many of our IT-services customers naturally encounter clients in other trades who would benefit from our vertical packages — and this is the structured route to be rewarded for those introductions.
There are three tiers. Tier determines branding rights, support levels, and access to programme features. Commission rates are the same across all tiers.
Eligibility: Anyone who has signed a Partner Agreement and completed the partner briefing.
Entitlements:
Eligibility: Either of: (a) 3 or more Qualifying Customers introduced who remain active customers for at least 6 months each; or (b) at our discretion, a Registered Partner whose pipeline and engagement merit early elevation.
Entitlements: All Registered Partner entitlements plus:
Eligibility: By invitation only. Strategic Partners are organisations with whom we have a deeper commercial relationship, typically because they:
Entitlements: All Certified Partner entitlements plus:
We review tier status quarterly. Partners may be promoted automatically when they meet the criteria. Demotion is possible where activity drops materially below the tier threshold for two consecutive quarters; we will give notice and a 90-day opportunity to maintain the tier before demotion.
Introductions are registered through the Partner Portal at partners.navigarespace.co.uk. Each introduction requires:
(a) Company name of the prospect (b) Primary contact name and email (c) Phone number (optional but recommended) (d) Anticipated Plan (e.g. Construction, Legal, Manufacturing, Galleon Hosting) (e) Brief context (one paragraph: what does this business do, why is it a fit, when do they expect to decide)
We will confirm receipt within 1 working day, and either:
(a) Accept the registration, locking the lead to the Partner under the "first registered, first credited" rule; (b) Flag a conflict if the prospect is already in our system (already a customer, already in active sales conversation, or registered by another partner who registered first). In a conflict, we tell you so promptly and you may, of course, still introduce the prospect goodwill-style, but commission is not payable; or (c) Decline the registration if the prospect is obviously not a fit (e.g. wrong country, regulated sector we don't serve).
This is the only rule that matters for credit:
> Whoever registers a lead first in our system gets the credit, provided their registration is genuine and complete, and provided we don't already have that lead in our pipeline.
If two partners introduce the same prospect, the earlier valid registration wins. We do not adjudicate disputes about who "really" introduced the prospect. We expect partners to register early, even if a conversation is in early stages.
If a prospect signs up directly through our website without coming through your tracking link, no commission is payable — even if you previously spoke to them. To get credit, the introduction must be registered in the Portal before the prospect signs up.
This is why we encourage early registration: register the moment a conversation starts, not when the deal is close to closing.
After registration, you can choose how involved you want to be:
(a) Hand-off: We take over and run the sales conversation directly. You stay informed via the Portal. This is the most common path, particularly for verticals we're trained on (all of them).
(b) Co-sell: You stay involved in the conversation, perhaps because you have a deeper relationship with the prospect. We support you with materials, demos, and joining calls.
(c) Lead the engagement: For Strategic Partners with deep vertical expertise, you can run the entire sales conversation; we provide back-end support.
Tell us which mode you prefer at registration. You can change it as the deal progresses.
The Partner Portal contains:
(a) Up-to-date overview decks for each vertical (b) Demo instances you can show to prospects (no need to set up your own) (c) Comparison sheets vs common competitors (Sage, IRIS, LEAP, Reapit, Tradify, etc.) (d) Case studies (as they accumulate) (e) FAQ and objection-handling notes
Use whatever helps you. We try to keep this current; tell us if something is missing.
| Period | Rate | |---|---| | Months 1–12 from Qualifying Customer's first paid month | 30% of net monthly recurring revenue | | Months 13–36 | 15% of net monthly recurring revenue | | Month 37 onward | Nil |
It means the actual monthly subscription paid by the Customer for their Plan and any per-user or per-feature add-ons, after any negotiated discount, before VAT, and excluding:
| Scenario | Commission paid | |---|---| | Customer pays £159/mo on Manufacturing Plan, year 1 | £47.70/mo to Partner | | Same Customer, year 2 | £23.85/mo to Partner | | Same Customer, year 4 onward | £0 (tail expired) | | Customer signs Construction Plan at £189/mo + £750 migration fee | Year-1: £56.70/mo for 12 months; nothing on the migration fee | | Customer signs up via Partner's link, then cancels in month 2 (before 30-day qualifying period beyond first paid month) | £0 — never became Qualifying Customer | | Customer pays £79/mo Salon Plan for 3 years | Years 1: £23.70/mo × 12 = £284.40 / Year 2: £11.85/mo × 12 = £142.20 / Year 3: £11.85/mo × 12 = £142.20 / Total: £568.80 | | Customer upgrades from Salon (£79) to Legal (£159) in month 6 | Commission tracks the actual paid amount each month; goes up automatically |
In recognition of partners who not only introduce customers but actively help them realise value, where a Partner-introduced Customer purchases bespoke services from Navigare Space within their first 12 months as a Customer, we pay an additional one-off bonus of 10% of the bespoke services fee (excluding VAT), capped at £500 per Customer.
This is a one-off bonus, not part of the recurring commission, and is paid in the month following the bespoke service invoice being settled by the Customer.
Strategic Partners may negotiate a different commission structure (for example, higher recurring percentage with shorter tail, or upfront referral fee with lower recurring). Such arrangements are recorded in an Addendum to the Partner Agreement.
| Date | Action | |---|---| | End of month | Commission accrued from that month's customer payments | | 15th of next month | Monthly statement available in Partner Portal | | 25th of next month | BACS payment to Partner's nominated account |
Minimum payout threshold: £50. Below this, commission carries forward.
If the Partner is VAT-registered, we operate a self-billing arrangement (see clause 5.8 of the Partner Agreement). The self-billed invoice we generate will include all the information HMRC requires.
(a) Customer cancels in qualifying period: No commission. (b) Customer refund: Commission already paid is clawed back, deducted from future statements. (c) SLA service credit: Commission for that month is calculated on the net revenue after credit. (d) Partner Agreement terminated by Navigare Space for cause: Commission ceases to accrue from termination date. (e) Partner Agreement terminated by Partner for convenience: Commission ceases to accrue from termination date.
(In contrast, if the Partner Agreement is terminated by Navigare Space for convenience, or by the Partner for our breach, your tail continues on customers you've already introduced — see clause 11.4(b) of the Partner Agreement.)
The Portal is at partners.navigarespace.co.uk (provisioning during programme launch; ask for early access).
Functions available:
Registered Partners may describe themselves as:
> "[Partner name] is a Navigare Space Partner." > "We work with Navigare Space to provide [trade] businesses with…"
Certified Partners may also describe themselves as:
> "[Partner name] is a Navigare Space Certified Partner."
Strategic Partners may use:
> "[Partner name] is a Navigare Space Strategic Partner."
Do not describe yourself as a "reseller" unless you have a separate reseller arrangement, or as a "subsidiary", "agent", "representative", or "authorised distributor" — these create unwanted legal implications.
Certified and Strategic Partners may use the official Navigare Space Partner badge. The badge:
Partners may link to navigarespace.co.uk freely.
Paid search: do not bid on "Navigare Space", "Navigare", or close variants in paid search advertising. Bidding on generic terms (e.g. "Odoo hosting UK", "estate agency software") is fine and encouraged.
Do not name our other customers as part of your marketing without our prior written consent. (We can usually arrange consent if the underlying customer agrees.)
Certified and Strategic Partners can propose joint marketing activities — case studies, webinars, joint events, co-branded materials. We're enthusiastic about these in principle, subject to bandwidth. Get in touch.
Before a Partner begins making introductions, the primary contact must complete a 90-minute partner briefing, covering:
The briefing is conducted live (video call) with Krzysztof or a delegate. A recording is available for additional people in the Partner's organisation.
(a) Monthly partner newsletter: product updates, vertical news, new materials.
(b) Quarterly partner briefing (Certified+): roadmap preview, deeper dive on one vertical per quarter.
(c) Ad-hoc training on request, particularly when we launch a new vertical.
We do not currently offer formal partner certifications. We may add these as the programme matures, particularly for partners specialising in a specific vertical.
We will:
(a) honour the "first registered, first credited" rule consistently; (b) provide accurate, timely commission statements; (c) pay commission on time; (d) keep introduced prospects' details confidential and use them only to pursue the introduction (and as a Customer, under our Customer Terms); (e) give partners reasonable visibility of deal progress; (f) give at least 30 days' notice of any change to commission rates for new introductions; (g) maintain the tail on existing Qualifying Customers regardless of rate changes; (h) respond to partner queries within the timeframes set out per tier; and (i) not poach Partner clients in adjacent services we don't offer.
We do not commit to:
(a) accept every introduction (we may decline if the prospect is not a fit or there is a conflict); (b) guarantee any minimum commission level or pipeline volume; (c) provide marketing budget, lead-generation services, or paid promotion of partners; (d) build features specifically requested by individual partners (we welcome feedback into the roadmap, but prioritise based on overall customer benefit); or (e) maintain the programme indefinitely; we reserve the right to change or close the programme on reasonable notice, in which case Qualifying Customer tails will be honoured per the Partner Agreement.
This Partner Programme document is version 1.0. As the programme matures we will release updated versions. Material changes (changes to commission rates, qualifying criteria, tier benefits) will be communicated:
(a) at least 30 days before the effective date; (b) by email to all active partners; and (c) in the Partner Portal.
Where a material change adversely affects existing partners, the existing terms continue to apply to Customers introduced prior to the change. The new terms apply only to introductions made after the effective date of the change.
To apply for the Programme:
1. Email [email protected] with subject "Partner Programme application" and a paragraph about your business, what verticals you typically work with, and how you envisage working with us.
2. Initial chat (30 minutes, video call). We'll explore mutual fit.
3. Partner Agreement sent for signature.
4. Onboarding briefing (90 minutes) and Partner Portal account creation.
5. You're a Registered Partner. Start making introductions.
Most partners are onboarded within 2 weeks of initial contact.
| What | Where | |---|---| | Apply to programme | [email protected] | | Partner queries (existing) | [email protected] | | Direct line to Krzysztof | [email protected] | | Partner Portal | partners.navigarespace.co.uk | | Website | navigarespace.co.uk | | Registered office | [INSERT] | | Company number | [INSERT] |
[END OF PARTNER PROGRAMME DOCUMENT]
This document is incorporated by reference into the Partner Agreement (Schedule 1) and is updated from time to time in accordance with that Agreement.
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